An In-depth Study on Security

Profile of Taiwanese Enterprises'
Information System Usage

Profile of
Taiwanese Enterprises'
Information System Usage

One-on-one In-depth Interviews
Interviewees	Head of IT dept. or person in charge of IT management in the target industry.
Number of Interviewees	6
Interview Duration and Time	The interviews were conducted in April and Aug 2020, one hour per session.
Interview Location	Phone interview, video conference, interviewee's office, or other convenient locations.
Key Interviewer	IX team

Internet Survey Methodology
Target	Supervisors or employees who have Internet-connected systems* and the authorization to maintain or make decisions for the systems in Taiwanese enterprises.
Target Population	Taiwanese enterprises with Internet-connected systems - hospitality and manufacturing.
Survey Duration	Pretest: May 22 - May 25 2020 Formal Test: June 1 - June 23 2020
Number of Samples	The minimum sample size is 529, with 95% of the confidence level and ±4.26% of the sampling errors.
Sampling Design	Purposive sampling and random sampling (increase the exporsure of questionnaires via newsletters and sample repositories adn then select qualified interviewees from questionnarire respondents)

Note: IT systems in this report refer to the enterprise systems built to consolidate software, hardware and remote communication networks and used to collect, create, make and distribute accessible data. They can be professional computer systems with specific functionalities, ERP systems or AI-enabled applications.

Industry Characteristics

This research has collected 529 valid responses. The research mainly focuses on the proportion of companies with IT systems by industry and it finds 70.3% in manufacturing and 59% in hospitality businesses.

Companies with IT System (by industry)

n=529
Source: This report (2020)

Based on our findings, 74.9% of the companies say they have a designated department in charge of IT security even though IT security is not their primary business/services. Among them, hospitality businesses with IT department staffed with 6-10 people make up a rather big proportion.

Industry Characteristics

n=529
Source: This report (2020)

Business Size

27.2% of the enterprises are staffed with 'less than 49 employees.' 40% of the hospitality businesses have workforce under 49 people while only 15% of manufacturers have the same staff size. The stats show manufacturing has larger workforce than hospitality.

For companies we surveyed in this report, 46.7% are large enterprises*, while 53.3% are SMEs. In subsequent cross analysis, the difference in business size will be used for further study.

Number of Employees
Number of IT Staff

n=529
Source: This report (2020)